Last updated: January 1, 2024
At Zogmarexshik, we are committed to delivering healthy, vibrant indoor plants to your doorstep. We stand behind the quality of every plant we sell and want you to be completely satisfied with your purchase.
All plants from zogmarexshik are guaranteed to arrive healthy and in good condition. If your plant arrives damaged, unhealthy, or not as described, please contact us within 48 hours of delivery with photos of the plant and packaging.
We will work with you to resolve the issue through one of the following options:
To report a problem with your plant delivery, please contact us within 48 hours of receiving your order. Include the following information:
Contact us at +1 415 410 1079 or email infocenter@zogmarexshik.world with your claim.
Due to the living nature of our products, we can only accept returns under the following circumstances:
Returns must be initiated within 48 hours of delivery. Plants that decline due to improper care after delivery are not eligible for return or refund.
The following situations are not covered by our return policy:
Once we receive and review your return claim with photos, we will notify you of the approval or rejection. If approved, your refund will be processed within 5-7 business days to your original payment method.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.
If you choose a replacement plant instead of a refund, we will ship the replacement at no additional cost. Replacement plants are subject to availability. If the same variety is unavailable, we will offer a comparable alternative or full refund.
If your plant arrives damaged or unhealthy due to shipping issues, we will cover all return shipping costs. For other approved returns, shipping costs may be deducted from your refund unless the error was on our part.
To ensure your plants thrive after delivery, please follow the care instructions included with your order. Proper watering, lighting, and temperature are essential for plant health. Visit our Plant Care Guide for detailed information.
If your package arrives with visible damage, please document it with photos before opening. Note any damage on the delivery receipt if possible. This documentation helps us file claims with shipping carriers and improve our packaging methods.
We may temporarily suspend shipping to certain regions during extreme weather conditions to protect plant health during transit. If your order is delayed due to weather, we will notify you and work with you to reschedule delivery.
Your satisfaction is our priority at zogmarexshik. If you have any concerns about your plants or our service, please reach out to our customer support team. We are here to help you succeed with your indoor garden.
For returns, refunds, or questions about this policy, please contact us:
Zogmarexshik
283 9th St, San Francisco, CA 94103, United States
Phone: +1 415 410 1079
Email: infocenter@zogmarexshik.world